Can I be both buyer and seller in the same transaction?

No. Each transaction has one buyer and one seller. You choose your role when creating the transaction.

What happens if the counterparty doesn't have a ZuruSafe account?

They will receive an invitation email with instructions to create an account and join the transaction.

Can I cancel a transaction?

Transactions cannot be cancelled once created, but you can raise a dispute at any stage (except Funds Released/Deposited).

What happens if I don't receive the delivery?

Do NOT release funds. Instead, raise a dispute through the "Raise Disputes" button. ZuruSafe support will help resolve the issue.

How long does it take for funds to be deposited?

After you release funds, the system automatically processes the deposit. This typically happens within a few minutes, but may take up to 24 hours depending on your bank.

Does ZuruSafe store my card details?

No. ZuruSafe does not store your card details.

Can I use ZuruSafe for service-based transactions?

Yes. ZuruSafe supports both goods and services.

Is ZuruSafe free to use?

Creating an account is free. Transaction fees apply when you complete payments.

Which countries does ZuruSafe support?

ZuruSafe launches first in Nigeria, with plans to expand across Africa and into international markets.

FAQ

Common Questions

Find quick answers to common questions about how ZuruSafe works, your transactions, payments, and staying safe while trading on the platform.

ZuruSafe is a trusted marketplace for anyone who buys or sells online, including:

Online buyers and sellers
Freelancers and clients
Importers and exporters
WhatsApp, Instagram, and Facebook merchants
Small and medium-sized businesses
Anyone who wants safer online transactions

Buyer and seller agree on terms
Buyer makes payment through ZuruSafe
Seller delivers goods or services
Buyer confirms everything is correct
Payment is completed and released to the seller

ZuruSafe makes online trading safer by:

Reducing scams and fraud
Building trust between strangers
Ensuring both sides are protected
Only completing payments when conditions are met

Yes, but not in the same transaction. Each transaction has one buyer and one seller role.

They’ll receive an invite to join ZuruSafe and complete their account setup before participating in the transaction.

Do not confirm completion. Instead, raise a dispute directly in the transaction so ZuruSafe can step in and help resolve it fairly.

Once a transaction is completed, payments are processed quickly. In most cases it takes a few minutes, but it may take up to 24 hours depending on the bank.

No. Once a transaction is created, details cannot be changed. You will need to create a new one.

The transaction stays pending until they join. You can resend the invite or contact support if needed.

Yes. Payments are processed securely through trusted payment providers. Funds are only completed when both parties confirm the transaction.

Yes. You can view all your transactions in your dashboard, including completed, pending, and disputed trades.

If a transaction is frozen, all actions are paused for safety. You can contact support to resolve the issue.

You can join by:

Clicking the invite link
Entering the transaction ID
Or using the join page inside the app

Yes. Every completed transaction comes with a downloadable receipt for your records.

You can pay using:

Debit/Credit cards
Bank transfer
USSD

All payments are processed securely.

No. Your card details are never stored on ZuruSafe.

Yes. ZuruSafe works for both physical goods and digital services.

You can contact support anytime via email, in-app support, or the website. The team is available to help resolve issues quickly.

Yes. ZuruSafe provides APIs for developers and businesses to integrate marketplace functionality.

Yes. ZuruSafe supports individuals, freelancers, merchants, and growing businesses.

Yes. You can share secure payment links directly on WhatsApp, Instagram, and other social platforms.

Yes. Sellers can generate secure payment links and share them with buyers instantly.

If no action is taken, the system may automatically complete the transaction after a safe holding period unless a dispute is raised.

Most disputes are resolved within 24–72 hours depending on complexity.

Both sides submit evidence, and ZuruSafe reviews the case to make a fair decision based on transaction proof.

Yes. A small service fee is applied per transaction and is always shown before you confirm payment.

Go to the ZuruSafe website, sign up with your email and phone number, and start using the platform.

What is ZuruSafe?

ZuruSafe is a digital marketplace platform that facilitates safer and more trusted transactions between buyers and sellers through a simple and transparent transaction flow.